All orders from Your Dices shop can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within twelve (12) hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our number one priority. Therefore, you can request a refund or reshipment for ordered products from Your Dices shop if:
- you do not receive them within the guaranteed time (45 days not including 2-5 day processing);
- you receive the wrong item;
- you do not want the product you have received (but you must return the item at your own expense and the item must be unused).
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address);
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
*You can submit refund requests within fifteen (15) days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.